MapCrush Reviews ("we," "our," or "us") is a review management service operated by MapCrush Reviews. We are committed to protecting the privacy of our clients and their customers. This Privacy Policy explains how we collect, use, disclose, and safeguard information in connection with the MapCrush Reviews service available at mapcrushreviews.com.
By using our service or visiting our website, you agree to the practices described in this policy. If you do not agree, please do not use our service.
1. Information We Collect
We collect the following types of information:
- Client information: Name, business name, phone number, email address, and Google Business Profile access credentials provided during onboarding.
- Customer contact lists: When clients provide us with a list of their past or current customers (CSV, email, or CRM export) for outreach purposes, we collect those contact details (names, phone numbers, and/or email addresses) solely to perform the review outreach service.
- Website usage data: Standard analytics data including browser type, IP address, pages visited, and time on site, collected via cookies or similar technologies.
- Communications: Any messages, inquiries, or requests submitted through our website contact form, email, or phone.
2. How We Use Your Information
We use collected information for the following purposes:
- To deliver and manage the review management service (including SMS and email outreach to your customers on your behalf).
- To communicate with you about your account, service updates, and billing.
- To generate and deliver progress reports on your review growth and star rating.
- To respond to inquiries and provide customer support.
- To improve our website and service offerings.
- To comply with applicable laws and regulations.
3. Customer Contact Lists — Important Notice
When you provide us with a list of your customers' contact information for outreach, you represent and warrant that:
- You have a prior business relationship with those customers.
- You have obtained any required consents for SMS or email outreach under applicable laws including the TCPA (Telephone Consumer Protection Act) and CAN-SPAM Act.
- The contacts are genuine customers of your business — not purchased lists or third-party data.
We use customer contact lists exclusively to send review requests on your behalf. We do not sell, rent, share, or use these contacts for any purpose unrelated to your service.
4. SMS Outreach & TCPA Compliance
MapCrush Reviews sends SMS messages to your customers on your behalf. Message frequency varies based on your customer list size and opt-outs. Standard message and data rates may apply. All SMS campaigns include opt-out instructions ("Reply STOP to unsubscribe"). We honor all opt-out requests promptly.
You, as our client, are responsible for ensuring you have appropriate consent from your customers to receive text messages. MapCrush Reviews complies with all applicable TCPA regulations in how outreach messages are structured and sent.
5. Sharing of Information
We do not sell your information or your customers' information. We may share information only in the following limited circumstances:
- Service providers: Third-party vendors who assist in delivering our service (e.g., SMS platforms, CRM tools, email delivery). These vendors are contractually bound to protect your data.
- Legal requirements: When required by law, court order, or government authority.
- Business transfers: In the event of a merger, acquisition, or sale of substantially all assets, your information may be transferred as part of that transaction.
6. Data Retention
We retain client information for the duration of your active service agreement and for up to 12 months after termination, for record-keeping and dispute resolution purposes. Customer contact lists are deleted within 90 days of service termination upon written request.
7. Cookies & Tracking
Our website may use cookies and similar tracking technologies to improve user experience and analyze site traffic. You can control cookie settings through your browser. Disabling cookies may affect certain website functionality.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your information (subject to legal retention requirements).
- Opt out of certain data uses.
To exercise any of these rights, contact us at hello@mapcrushlocal.com or call (714) 507-1717.
9. Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will notify you promptly in the event of a breach affecting your data.
10. Children's Privacy
Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected such information, we will delete it promptly.
11. International Use
MapCrush Reviews serves clients internationally. If you are located outside the United States, please be aware that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using our service, you consent to this transfer.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify clients of material changes via email or by posting an updated policy on this page with a revised effective date. Continued use of our service after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
- Email: hello@mapcrushlocal.com
- Phone: (714) 507-1717
- Website: mapcrushreviews.com